It is our policy to support those digital receivers which may be provided directly by our customers. We comply fully with all federal regulations governing the customer’s right to facilitate their authorized receipt of our cable services through lawful customer-owned equipment by offering a “CableCARD” for lease that will provide access to certain Insight services that require descrambling.

In order for us to authorize receipt of scrambled Insight cable services through a set-top receiver or digital cable-ready set that a customer provides, the customer must establish to Insight’s reasonable satisfaction that such device is unaltered from its original condition, produced by a recognized and legitimate manufacturer of such devices, and the device must be compatible with Insight’s technical specifications to prevent physical or electronic harm to Insight’s system. Be aware that set-top converter boxes obtained outside of recognized retail establishments (e.g., purchased online) are often stolen or are unreturned and unauthorized for use.

Any customer-provided digital receiver which does not meet the foregoing criteria will not be activated by us to receive Insight’s cable services. If you have any questions regarding the compatibility or eligibility of any set-top box or other digital receiver, or if you feel someone is using or attempting to sell unauthorized equipment, please contact your local Insight office.

Cable theft, which includes the use of stolen equipment, affects everyone. It can affect your or your neighbor’s picture quality. Poor picture quality is a reason for service calls and other system maintenance, which increases system costs and your cable rates. Most of the equipment used by cable pirates is not built to system specifications, thus radio signals used to transmit cable television can leak into frequencies reserved for aeronautical and emergency communications producing a potential safety problem.

The set-top converter boxes that we and other cable operators provide to our customers are and remain our property and must be returned to us any time service is discontinued for any reason. Failure to return a set-top converter box may result in a charge being made against your account. Unreturned and stolen set-top converter boxes increase our costs, and may result in increases to your cable rates.