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Insight Digital Cable with DVR & HDTV

Why won’t my remote control respond when I press a button?

The displayed listing information is incorrect.

I am tuned to an HD channel, however the picture is not displayed full screen. What did I do wrong?

I have connected my HD-compatible set-top box and HDTV set but I still cannot get any picture on HD channels. What could be wrong?

My Program Guide is locked up and the remote and set-top box buttons don’t work either.

I can’t see the edges of my Program Guide screens.

I have connected my HD-compatible set-top box to my HDTV set, and although I am getting a clear picture, the colors are not right.

There are no graphics, closed captions, or Program Guides appearing on the TV screen.

What happens if my set-top box temporarily loses power?

There are black bars to the right and left of the picture.

I have a message on my screen that says “This channel should be available shortly.” What does this mean?

There are black bars above and below the picture.

There are black bars on all four sides of the picture.

When I tune to an HD channel, the picture seems to take a long time to display. Is this normal?

I have a message on my screen that says “This feature is currently being restored.” What does this mean?

There are no listings in my Program Guide screens, or the words “To Be Announced” appear in the listings screens.

Nothing happens when the “Menu” button is pushed, but I can change the channel up and down.

What do I do if I am stuck in a screen or menu I do not understand, and want to get out?

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